These days, transformation is the mantra of nearly all companies. While there are many different strategies to fundamentally change an entire business, the transformation doesn’t always have to be radical; sometimes, it simply means finding new areas for growth. And one of the best ways to do that is to improve the customer experience.
Thriving today is about competitive differentiation. The single, most powerful way to set a company apart for long-term sustainability is a customer-first philosophy. Central to driving loyalty – as well as new business – is reliable, repeatable delivery. While managing inventory and having dependable suppliers are part of the solution, the key is ultimately about setting up an operation to be on time, every time with Operational Excellence. And there are three components needed to accomplish this: process, culture, and leadership.
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OpEx Myths Busted