Productivity problems in your office? Help your team complete work on time and eliminate interruptions in 9 steps.
Designing lean value streams for the office can be harder than it seems. Luckily Tammy Murray, Sr. Manager Business Process Improvement at Genesis Financial Solutions, shared her five lessons from life when it comes to using a service family matrix.
Creating value stream maps for service organizations is one of the first steps to achieving Operational Excellence. While many of the symbols, mechanics, and conventions of value stream mapping are the same in manufacturing as they are in service organizations, there are key differences, too.