Transforming processes business-wide requires cultural change as well. Learn how one healthcare organization prioritized business excellence for the company’s growth and patients’ well-being.
In this article Kevin Duggan profiles the success of A-dec (a manufacturer of dental equipment) in achieving Operational Excellence in its administrative areas, including quoting. Learn how A-dec implemented a number of OpEx principles to change the quoting process, such as workflow cycles, FIFO lanes, and an Andon system.
Kevin Duggan, of Duggan Associates, explores how lean has transformed over the years and spawned its shoot-offs. Are they greater than their predecessor or do they lend themselves to the improvement of all?