“How does each process (or person) know what to work on next?” is one of the most challenging questions for operations to answer, especially when trying to avoid management involvement. Continuous flow, FIFO, and pull answer this question without requiring schedules or constant decision-making on the shop floor.
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From our Ask an Expert column in the Quarter Two, 2016 IOE Member Newsletter.
In order for the employees to fix the flow in the office before it breaks down, first we need to learn how to create it.