When embedding Operational Excellence is the directive from the C-Suite, learn the stepped approach one financial institution took to implement OpEx enterprise-wide.
Improving Customer Satisfaction and Loyalty at Midland States BankRead More
What are the Benefits of Operational Excellence?
Read case studies on Operational Excellence and how training on the principles of OpEx enabled these companies achieve OpEx.
OpEx in Action: A-dec Leverages Lean in its Offices to Support Sales
In this article Kevin Duggan profiles the success of A-dec (a manufacturer of dental equipment) in achieving Operational Excellence in its administrative areas, including quoting. Learn how A-dec implemented a number of OpEx principles to change the quoting process, such as workflow cycles, FIFO lanes, and an Andon system.
OpEx in Action: A-dec Leverages Lean in its Offices to Support SalesRead More
The Evolution of Lean to OpEx: Studies in Success
Kevin Duggan, of Duggan Associates, explores how lean has transformed over the years and spawned its shoot-offs. Are they greater than their predecessor or do they lend themselves to the improvement of all?
8 Operational Excellence Principles to Grow your Business
The word improvement in an operation means different things to different people. Some define it as lower operating cost or reduced inventory while others describe it in terms of increased efficiency or better quality. The process of improvement in an organization often involves management setting one of these goals, employees making changes …
8 Operational Excellence Principles to Grow your BusinessRead More
Operational Excellence in the office: Nine guidelines for creating flow
It is commonly thought that Operational Excellence is only relevant in manufacturing or on the shop floor. In the office, we usually don’t think about activities and flow. Management receives information and coordinates providing the service – or information – to the customer through the use of emails, phone calls, …
Operational Excellence in the office: Nine guidelines for creating flowRead More
Hypertherm shares recession lessons
Hypertherm, the world’s leading manufacturer of plasma cutting technology based out of its world headquarters on Great Hollow Road, has come out of the recession stronger, more focused and more profitable, associates of the company said Tuesday. The company experienced record sales in 2011 and is projecting growth again in …