Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

$49.95

Book Type/Pages: Paperback/266 Pages

Publisher: CRC Press Taylor & Francis Group (A Productivity Press book)

 

SKU: 9781498714082 | Weight: 3 lbs.

Summary

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it.

Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention.

Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time.

With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly.

When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Features

  • Introduces the concept of self-healing flow in the office
  • Addresses the reality that most office employees are required to work on many different projects throughout the day
  • Describes a step-by-step methodology for achieving Operational Excellence and creating self-healing flow in the office

Reference - 266 Pages - 176 Color
ISBN 9781498714082

Table of Contents

PART 1: GETTING STARTED

Operational Excellence in the Office
The Need for Management Intervention
Applying Lean Concepts to the Office
The OpEx Difference
The Principles of Operational Excellence
Operational Excellence: Practical Terms
References

The Key Function of Any Office

Value Stream Design for the Office

Determine Service Families
Scoping the Matrix
Refining the Scope
Using the Matrix: The 80/30 Guideline
Service Families and Value Streams

Create a Current State Value Stream Map for Each Service Family

PART 2: APPLYING THE NINE GUIDELINES FOR OFFICE FLOW

Guideline #1: Takt and Takt Capability
Takt Capability
Demand Profiles
Calculating Takt Time

Guideline #2: Continuous Flow
A Typical Office
Part-Time
Continuous Flow
Obstacles to Continuous Flow
Creating Processing Cells
The Physical Layout
Worksheet

Guideline #3: FIFO
FIFO and the Five Key Questions for Value Stream Flow in the Office
What to Do When FIFO Backs Up
Visual FIFO
Digital FIFO
Multiple FIFO Lanes
Fast Track FIFO Lanes
Worksheet

Guideline #4: Workflow Cycles
Levels of Workflow Cycles
Workflow Cycles and Multiple FIFO Lanes
Workflow Cycles and Calendars
Scheduling Workflow Cycles: Two Options
Sizing FIFO Lanes

Guideline #5: Integration Events

Guideline #6: Standard Work
Activity Level Standard Work
Flow Level Standard Work

Guideline #7: Single-Point Sequencing
Setting the Initialization Point
Determining Additional Sequencing Points

Guideline #8: Pitch
Four Attributes of a Good Pitch

Guideline #9: Changes in Demand
Demand Fluctuations
Changing Takt Capabilities
Designing Different Takt Capabilities

Applying the Nine Guidelines: The Acid Test

Creating Operational Excellence in the Office
Abnormality
Causes of Abnormal Conditions
Self-Healing, Autonomous Flow in the Office
Seeing Abnormal Flow
Fixing Abnormal Flow
Containment Standard Work
The Office That Has Achieved Operational Excellence
Going Forward

Appendix A: Create the Current State Value Stream Map
Reference

Appendix B: Create the Future State Value Stream Map
Reference

Appendix C: Create the Implementation Plan

Appendix D: Traditional Lean Techniques to Improve the Office

Appendix E: The Lean Plateau

IndexReference - 266 Pages - 176 Color
ISBN 9781498714082 

Table of Contents

 

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