About Us

The Institute for Operational Excellence is the leading educational center for organizations and individuals interested in learning how to evolve a lean enterprise into one that can achieve and sustain Operational Excellence. We offer training, innovative products, and academic resources for businesses of all sizes, from all industries and in all countries. But all of our members share one thing in common: they’ve set their destination as Operational Excellence.

Since 2007, our faculty members have taught hundreds of Fortune 500 companies in all industries, including consumer products, healthcare, insurance, fabrication, energy, aviation and more. Their experience has made them sought-after speakers at international private and public conferences as well as expert resources for news articles on lean and Operational Excellence.

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including General Dynamics, FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Liz Duggan has over ten years of brand marketing experience and currently leads strategic initiatives to grow the Institute for OpEx’s training programs, webinars, products and member resources. In her role, she oversees all marketing, public relations and communications activities and manages live and online events. Well-versed in the lean and OpEx industry, Liz is also responsible for managing strategic alliances, developing relevant content and leading new product development. Liz holds a BS in Marketing and a Master’s in Business Administration, and has studied graphic design at the Rhode Island School of Design.

Institute for Operational Excellence Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He is the co-author of the book Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques, has been published in Quality Digest, iSixSigma, Lean Management Journal and is a frequent speaker on lean office topics at conferences such as IIE Annual Conference and the Mid-Atlantic Lean Conference and the Institute’s Operational Excellence in Your Office live training workshop. Tim has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.

Institute for Operational Excellence Faculty Member James Marrese has been with the Institute since its incorporation in 2007, working in both training and product development. Collaborating with other Faculty Members, James has been instrumental in developing customized lean and Operational Excellence education programs for numerous global corporations including United Technologies Corporation, FMC Technologies, Actuant Corporation and more. James is also part of the Institute for OpEx’s resource development team that is responsible for launching new educational content including online training, digital guides and webinars. Working closing with the marketing team as a lean subject matter expert, James has authored numerous articles, industry reports, and presented webinars on behalf of the Institute for OpEx. Prior to working for the Institute for OpEx James worked in supply chain management at W.B. Mason.