Institute for Operational Excellence
How can you ensure consistent, predictable results in the office when it is consists of multiple locations or virtual employees who work remotely? Workflow cycles are the answer. Learn why workflow cycles are a game changer and how to implement them in dispersed environments for a repeatable, predictable flow of information.
Applying OpEx in Multiple, Virtual and Dispersed Office LocationsRead More
Learn how applying the same principles of Operational Excellence used in production can have significant performance benefits for any office environment struggling with email overload, time-wasting meetings and unpredictable workloads.
Emails, Meetings and Unpredictability in the Office: How Operational Excellence Can HelpRead More
FIFO is critical to connecting process flow, preserving the sequence of work between processes, and limiting how much work can be between processes at any given time. Learn how to overcome certain challenges in the office when using FIFO.
In this article Kevin Duggan profiles the success of A-dec (a manufacturer of dental equipment) in achieving Operational Excellence in its administrative areas, including quoting. Learn how A-dec implemented a number of OpEx principles to change the quoting process, such as workflow cycles, FIFO lanes, and an Andon system.
OpEx in Action: A-dec Leverages Lean in its Offices to Support SalesRead More
Kevin Duggan, of Duggan Associates, explores how lean has transformed over the years and spawned its shoot-offs. Are they greater than their predecessor or do they lend themselves to the improvement of all?
Learn the benefits of bringing change in an organization with value stream flow and a how-to guide on implementing these valuable steps.
Optimizing Engineering Changes With Value Stream FlowRead More
This Q & A style article discusses introducing work, sequencing, FIFO, and setting guaranteed turnaround times in the office.
Establishing Single-Point Initialization and FIFO in the OfficeRead More
This Q&A style articles explains the importance of single-point sequence initialization in an office environment.
It is commonly thought that Operational Excellence is only relevant in manufacturing or on the shop floor. In the office, we usually don’t think about activities and flow. Management receives information and coordinates providing the service – or information – to the customer through the use of emails, phone calls, …
Operational Excellence in the office: Nine guidelines for creating flowRead More
Operational Excellence needs to be achieved everywhere in the organization, including and especially the office.
Business Process Excellence – Achieving Operational Excellence in The OfficeRead More
In order for the employees to fix the flow in the office before it breaks down, first we need to learn how to create it.
Institute for Operational Excellence
1130 Ten Rod Road, Suite A202
North Kingstown, RI 02852 USA
P: +1-401-667-0117
F: +1-401-667-7298
info@instituteopex.org
