Culture is really about how people work together. Learn how Operational Excellence creates a shared way of doing things that extends even to remote employees.
Sustain Your Operational Excellence Culture VirtuallyRead More
Office
5 Reasons to Prioritize Customer Service
What’s the link between service and success? Find out why customer satisfaction is the real metric you should be measuring and how Operational Excellence can help you do it right.
Prioritize Your To-Do List with Operational Excellence
Productivity problems in your office? Help your team complete work on time and eliminate interruptions in 9 steps.
Prioritize Your To-Do List with Operational ExcellenceRead More
Scaling with Operational Excellence at Mastercard
Need to build products that are ready to scale on day one? Learn why OpEx can be a cornerstone for launching scalable, operationally mature products and how to get employees behind the change.
Improving Customer Satisfaction and Loyalty at Midland States Bank
When embedding Operational Excellence is the directive from the C-Suite, learn the stepped approach one financial institution took to implement OpEx enterprise-wide.
Improving Customer Satisfaction and Loyalty at Midland States BankRead More
6 Reasons Lean Fails in the Office
Don’t let your transformation come to a halt. Learn how to identify and overcome common barriers to accelerate your program’s success.
Disaster-Proof Your Operations with these 5 Operational Excellence Strategies
Use these five strategies as your cheatsheet for leveraging Operational Excellence to retain certainty in the face of unpredictability.
Disaster-Proof Your Operations with these 5 Operational Excellence StrategiesRead More
OpEx Myths Busted
When it comes to OpEx, don’t believe everything you hear. Find out six facts that set the record straight.
OpEx in the Office Starts With Commitment
The foundation for flow in business processes goes beyond lean guidelines. Learn how to get all levels of staff invested in OpEx for a successful and sustainable implementation.
What Comes First: Culture or Tools
What’s the best way to start your journey to OpEx? Hint: it’s all about the people. Find out how to create a sustainable foundation for your transformation.
Three Steps to Scaling OpEx
Leverage OpEx for maximum results. Learn the strategy to implement your program end to end for a true transformation.
An Office Without Meetings? Yup.
With OpEx, even when problems arise in the office like erratic demand or work delays, management doesn’t have to hold a meeting. Learn how OpEx allows employees to quickly correct issues so flow works seamlessly each day.
5 Strategies to Engage Leaders
Culture counts, and it starts from the top down. Find out simple steps you can take to generate leadership backing for sustainable results.
OpEx: The Ultimate Sales Tool
Boost your sale team’s effectiveness. Find out how to leverage OpEx for better service.
Attracting Talent With OpEx
Workers want independence, and OpEx delivers. Learn how autonomous value stream design can drive employee satisfaction for improved recruitment and retention.