Where You Should Improve Next

How to Develop a Strategy for your Continuous Improvement Program

Sign Up Now

Wed, Apr 05, 2017 at 10:00AM EST

About This Webinar

Kevin Duggan will address a common question in this one-hour webinar: where should we improve next? During the session, Kevin will explain the difference between a journey of continuous improvement that involves targeting one problem area, addressing it, then moving on to the next, and a destination of Operational Excellence. He will discuss how the principles of OpEx applied from the office through delivery create an end-to-end self-healing flow that drives business growth. Kevin will conclude by highlighting examples of companies who have shifted their continuous improvement efforts to a culture of Operational Excellence, and the results they’ve realized.

What You'll Learn

  1. The differences between continuous improvement, lean and OpEx
  2. Effective techniques for strategic operational improvements
  3. How to link continuous improvement efforts to business growth


kevin j. dugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.