Fresh, honest talk on what it takes to achieve Operational Excellence

100% real-world, unscripted discussions on what it takes to achieve OpEx.

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Next Live Webcast

Tue, Oct 03, 2017 at 2:00PM EDT

About #TheOpExWebinar

The OpEx Webinar is a new monthly live webinar series based on your feedback, features 100% real-world discussions on what it takes to achieve OpEx. On the first Tuesday of every month, host Tim Healey and industry guests will talk frankly about all aspects of Operational Excellence, from putting the principles into practice and cultural challenges to leadership’s role and women in lean. The unscripted sessions will be informal, offering more opportunity for dialogue and Q&A with host Tim Healey and his guests.

NOTE: Each month features a new guest and topic, so be sure to join live to take part in the conversation! 

Upcoming Dates

  • Tue, Oct 3, 2017 
  • Tue, Nov 7, 2017 
  • Tue, Dec 5, 2017 


Episode 3: Applying OpEx to Leapfrog Performance in Banking

Our next episode will feature Kyle Kumpf, Process Improvement Manager, Officer, at Heartland Financial USA, Inc., a Forbes Best Bank 2017, who will talk with webinar host Tim Healey about what it takes to achieve Operational Excellence in the financial sector.

They’ll discuss the application of the OpEx guidelines in a banking environment, Heartland’s timeline for implementation, and the company’s results, which are besting the banking industry’s performance.

Kyle will also share important lessons he learned through the effort, including the value of OpEx education upfront.

Key Takeaways

  • The value of education for every employee, at every opportunity
  • The importance of forward progress
  • Why patience and persistence are the underpinnings of a successful implementation


  • Tim HealeyInstitute for Operational Excellence Senior Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.

  • kyle kumpfKyle Kumpf is an engineer that now works for a bank. He has previously worked as a Packaging Engineer in the Supply Chain/Distribution industry and as a Process Improvement Consultant in the Pharma, Medical and Manufacturing industries. As the Process Improvement Manager for Heartland Financial USA, Inc., a Forbes Best Bank 2017, he works across functional boundaries to uncover the opportunities hiding among the complex processes that comprise the Heartland organization. Through thorough analysis and working with people, he helps to create and experiment solutions to drive continuous improvement and deliver the best customer experience.