FREE MONTHLY WEBINAR SERIES:
Fresh, honest talk on what it takes to achieve Operational Excellence
100% real-world, unscripted discussions on what it takes to achieve OpEx.
Next Live Webcast
Tue, Aug 01, 2017 at 2:00 PM EDT
The OpEx Webinar is a new monthly live webinar series based on your feedback, features 100% real-world discussions on what it takes to achieve OpEx. On the first Tuesday of every month, host Tim Healey and industry guests will talk frankly about all aspects of Operational Excellence, from putting the principles into practice and cultural challenges to leadership’s role and women in lean. The unscripted sessions will be informal, offering more opportunity for dialogue and Q&A with host Tim Healey and his guests.
- Tue, Aug 1, 2017 2:00PM - 3:00 PM EDT
- Tue, Sep 5, 2017 2:00PM - 3:00 PM EDT
- Tue, Oct 10, 2017 2:00PM - 3:00 PM EDT
- Tue, Nov 7, 2017 2:00PM - 3:00 PM EST
- Tue, Dec 5, 2017 2:00PM - 3:00 PM EST
Episode 1: Designing Service Families for Value Stream Flow in the Office
In our debut episode of The OpEx Webinar, host Tim Healey and Tammy Murray, Sr. Manager Business Process Improvement at Genesis Financial Solutions, will talk about the critical – often overlooked – first step in value stream design: service families.
During their conversation, Tim and Tammy will discuss how valuable a service family matrix is for bringing out similarities in work, which allows for potential grouping and maximizing talent, as well as for uncovering natural break points.
Next, they will walk through how to create a service family matrix and discuss common challenges, like finding the right level for the tasks so they’re not too granular.
Tammy will then share her own organization’s development of a service family matrix with its unique tasks and how they’ve come to use the matrix as a tool for looking forward. At the end of their talk, Tim and Tammy will take your questions.
- The real value of service families
- How to create a service family matrix
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