Fresh, honest talk on what it takes to achieve Operational Excellence

100% real-world, unscripted discussions on what it takes to achieve OpEx.

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Next Live Webcast

Thu, Apr 26, 2018 at 2:00pm EDT

About #TheOpExWebinar

The OpEx Webinar is a monthly live webinar series featuring 100% real-world discussions on what it takes to achieve OpEx. Every episode hosts Tim Healey or Liz Duggan and an industry guests talk frankly about all aspects of Operational Excellence, from putting the principles into practice and cultural challenges to leadership’s role. The unscripted sessions will be informal, offering more opportunity for dialogue and Q&A with the host and their guests.

Each month features a new guest and topic, so be sure to join live to take part in the conversation! 


Episode 6: (April 26, 2018) Put People First: The First Step in OpEx Success

To truly transform an organization with an Operational Excellence program, the first step is to connect the people with the company’s vision. In this webinar, Gina Melendez, plant manager for Angelica, a leader in healthcare linen and medical laundry services, will share her insights for translating corporate goals into appropriate versions for each department, or even every employee, to generate buy-in. Gina and the webinar host will then discuss how such company-wide support is crucial to building a culture of OpEx that will drive autonomy – and business growth.  

You'll Learn

  • Common corporate culture challenges to OpEx
  • The importance of employees to program success
  • How to move people along the change continuum
  • The benefits of building a foundation of autonomy


Episode 7 - May 21, 2018
Why Inclusion in Engineering is Good For Business
Guest: Jonna Gerken, PCME Manager, Pratt & Whitney

Episode 8 - June 21, 2018
How OpEx can Prepare your Business for Tomorrow with Gerry McCool, Jabil
Guest: Jerry McCool, Sr. Director, Inventory Control & Management, Jabil


  • Tim HealeyInstitute for Operational Excellence Senior Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.

  • Gina MelendezLean manufacturing enthusiast Gina Melendez most recently served as the Site Operations Manager at Parker Hannifin Corporation, where she oversaw the assembly and testing of lube and scavenge pumps to support both military and commercial applications. In this role, she also directed the stockroom, shipping, and maintenance teams. She started at Parker as the Site Lean Manager, working with teams to implement various tools to increase productivity and reduce lead time in the shop floor and in office processes. Prior to Parker, Gina worked at Pratt & Whitney, first in the Manufacturing Engineering Development Program and later as a Cell Leader and Continuous Improvement Specialist. Gina holds a bachelor’s degree in Mechanical Engineering from Worcester Polytechnic Institute and a master’s degree in Management – Operations Management from Rensselaer Polytechnic Institute. She continually seeks out opportunities to share her experiences in operations and lean implementation with college students, mentoring them in preparation for their transition to the corporate world, and currently serves as a member of the Advisory Board for the School of Business and Communication at Regis College. Gina was a recipient of the Worcester Business Journal’s 40 Under Forty Award in 2015.