Ready Your Organization for Tomorrow's Workforce

How to adapt your Operational Excellence efforts to address changing employee behaviors and use of technology in the workplace

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Tue, Jan 30, 2018 at 10:00 AM EST

About This Webinar

The workforce is changing. Employees today access information instantly at their fingertips, they want quick results, and they’re task-oriented. To prepare for these worker characteristics, businesses must adapt, and in this webinar, Kevin Duggan will explain how.

Kevin will start by discussing how employees behave and learn now, then explain ways to optimize the workplace to help both employees and the company succeed. Among the solutions he’ll share are how to strengthen foundational knowledge to overcome any knowledge gaps, how to present information effectively, and how to set the culture and expectations to promote positive behaviors. The result? Trust among employees, which will yield loyalty, productivity and satisfaction.

Focus Area

Business Processes & Service-based Firms

Key Takeaways

  • Characteristics of the changing workforce
  • The risks emerging tools, learning methods and behaviors can pose if not addressed
  • The steps to create an environment that embraces workers’ model behavior 


kevin j. dugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.