Operational Excellence for the Remote Workplace

Maintain robust flow with off-site workers by taking OpEx on the road

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This On-Demand Webinar is available until 5/31/2020. Register now for instant access.

About This Webinar

While COVID-19 has forced companies to embrace remote work for business continuity purposes, many companies support flexible working arrangements even when the country isn’t in the midst of upheaval. And central to successfully maintaining robust flow no matter where teams are located is Operational Excellence.

Customers aren’t concerned about where your employees are; they just want you to deliver your service on time. That’s why it’s important to know how to apply the principles and guidelines of flow in remote environments that may lack the same layout, personnel or tools in place at your on-site offices. This webinar will explain how.

Focus Area

Manufacturing and service-based organizations

Key Takeaways

  • How the definition of OpEx remains true in remote environments even though you will achieve visibility into the flow differently
  • Steps to avoid the risk of communication breakdowns when people are detached from each other with preset information moving at preset times 
  • The importance of ensuring strong cultural buy-in so employees can maintain flow even in the absence of FIFO lanes, pitch checks and other tools
  • How to outperform your competitors by ensuring minimal to no impact on customers without management firefighting

Image Credit: Vecteezy


Tim HealeyInstitute for Operational Excellence Senior Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.