Operational Excellence in Your Office
An Overview on How to Achieve Autonomous Value Stream Flow in Business Processes
Fri, Sep 22, 2017 at 2:00 PM EDT
About This Webinar
In this webinar, author Tim Healey will discuss the application of lean techniques in business processes based on his book with Kevin Duggan, Operational Excellence in Your Office: A Practical Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. Whether an office provides complex engineering designs, financial information, IT services, health care plans, or other services, Tim will explain the nine design guidelines for office flow and how to apply in-depth principles such as process family matrices, binary connections, processing cells, workflow cycles, integration events, pitch, and other techniques to create lean value streams that achieve Operational Excellence. He’ll discuss how to implement each guideline to create an office where information flows from process to process along fixed pathways at preset, predefined times, resulting in a guaranteed turnaround time for the flow of information. Throughout the session, Tim will share case studies of real office environments globally who have achieved Operational Excellence.
Business processes and service based organizations
- A step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment – despite the daily challenges offices face
- The concept of "self-healing" flow, a more advanced form of flow in which employees are capable of identifying and fixing problems with the flow without management intervention
- New concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time
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