Not Just for Widgets: Operational Excellence in Custom Build and Large Equipment Manufacturing

How large and custom build manufacturers can seamlessly deliver products to their customers

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Fri, Mar 22, 2019 at 11:00 AM EDT

About This Webinar

In environments like custom build fabrication, construction, overhaul and repair, and large equipment build, the overall strategy of ‘being lean’ can be a stretch to apply. That’s because lean was spawned from the automotive industry where schedules are fixed and dealers handle changing customer demand. However, these complex manufacturing environments can still achieve Operational Excellence and deliver products and services seamlessly to customers.

This webinar moves beyond lean value streams that produce ‘widgets’ and instead focuses on designing a high-performance customer delivery system in challenging industries. Attendees will hear how to create end-to-end flow along, practical applications of the principles taught, and the results: consistent output of products and services that enables operations to deliver to customers seamlessly day in and day out without the need for management intervention.

Focus Area

Large, complex manufacturing, including building construction, railcar construction, shipbuilding, aerospace, special use vehicles, military vehicles, and more.

Key Takeaways

  • The different principles and guidelines for designing a high-performance customer delivery system
  • How to create flow when the product is too large and cannot be moved through different stations
  • How to eliminate scheduling, expedites, rush work orders, and status meetings in these complex environments
  • How to create ’pitch’ and visual management for guaranteed turnaround time
  • Ways to engage employees who build the product to deliver the product


kevin j. dugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.