High Performance Operations - How they Work

How to develop a high-performance operation that delivers on time day in and day out

Sign Up Now

Tue, Dec 17, 2019 at 2:00 PM EST

About This Webinar

What’s a high-performance operation? One that delivers on time day in and day out without management intervention. In this webinar, you’ll learn how to create a high-performance company that works seamlessly both on the shop floor and in your offices. Attendees will learn the guidelines operations use to create the overall design of a high-performance company rather than kaizen or brainstorming (once the design is done, local kaizen can be used to achieve the design-specific areas).

This webinar will also cover the application of these guidelines in various applications. The result of the design will be guaranteed turnaround times in the office as well as on-time delivery in manufacturing—all without the need for meetings, expedites, or endless management intervention.

Focus Area

Manufacturing & Service-based firms

Key Takeaways

Rather than looking for waste and continuous improvement, this webinar will focus on how to support a business’ need to deliver products and services to customers every day through a designed delivery system that:

  • is teachable to new and existing employees
  • allows employees themselves, not just management, to tell if the delivery system is working
  • empowers each employee to know what to do when things go wrong
  • supports a high level of employee engagement in the right areas
  • transforms the culture to a high–performance one where each employee is focused on delivering product to the customer


kevin j. dugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.