Developing a High Performance Office with Operational Excellence

How to reduce email traffic, time spent in meetings and stress caused by scrambled workflow

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Thu, Jul 09, 2020 at 9:00 AM EDT

About This Webinar

OpEx in Your Office bookIn this webinar, host Tim Healey will discuss the application of lean techniques in business processes based on the book Operational Excellence in Your Office: A Practical Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. Whether an office provides complex engineering designs, financial information, IT services, health care plans, or other services, Tim will explain the nine design guidelines for office flow and how to apply in-depth principles such as process family matrices, binary connections, processing cells, workflow cycles, integration events, pitch, and other techniques to create lean value streams that achieve Operational Excellence. He’ll discuss how to implement each guideline to create an office where information flows from process to process along fixed pathways at preset, predefined times, resulting in a guaranteed turnaround time for the flow of information. Throughout the session, Tim will share case studies of real office environments globally who have achieved Operational Excellence. (Previously titled Operational Excellence in Your Office.)

Focus Area

Business processes and service based organizations

Key Takeaways

  • A step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment – despite the daily challenges offices face
  • The concept of "self-healing" flow, a more advanced form of flow in which employees are capable of identifying and fixing problems with the flow without management intervention
  • New concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time

This re-occurring webinar is an overview of the concepts taught in our one-day live training workshop, OpEx in Your Office.


Tim HealeyInstitute for Operational Excellence Senior Faculty Member Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining the Institute, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.