Achieving Operational Excellence: Addressing Cultural Barriers

How to Overcome Resistance to Change

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Tue, Jun 20, 2017 at 2:00PM ET

About This Webinar

A lack of buy-in, inability to effectively communicate the benefits of Operational Excellence, and fear of change are some of the top barriers to a successful journey to Operational Excellence. In this session, Kevin Duggan will provide an overview of Operational Excellence, the principles to achieve it and the results companies can expect. He will then share common challenges practitioners experience when attempting to implement an Operational Excellence plan and how to overcome them throughout all levels of the workforce. Participants will leave armed with the approach they need to help drive success in shifting the mindset of the organization to one that embraces Operational Excellence, and business growth.

What You'll Learn

  1. The difference between Operational Excellence and “just another lean program”
  2. The principles of achieve Operational Excellence, a process everyone can embrace
  3. The link between self-healing flow and market share that will define a future all employees will want to work toward
  4. The importance of education in changing the current way of thinking to a mindset that brings employees together to a common destination of business growth


kevin j. dugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.