Achieving Operational Excellence for Real Business Results

Grow your business simply by setting a destination of Operational Excellence

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Thu, Nov 09, 2017 at 10:00 AM EST

About This Webinar

Based on his Shingo Award-winning book Design for Operational Excellence, Kevin Duggan will share how organizations can evolve from a culture of continuous improvement and jump their improvement efforts in just months simply by setting a destination of Operational Excellence and following the step-by-step process to achieve it. To illustrate the results companies can realize, Kevin will highlight real-world case studies of Operational Excellence in action.

Focus Area

Business (including manufacturing and service-based firms)

Key Takeaways

  • The difference between a never-ending journey of waste elimination and Operational Excellence
  • A step-by-step process to break through the lean plateau and achieve Operational Excellence
  • How leadership can drive improvement efforts and secure organization-wide support

This re-occurring webinar is an abbreviated version of the keynote address that takes place during our Value Stream Design for Operational Excellence live training event.


Kevin DugganKevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, FMC Technologies, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.