Operational Excellence in Your Office Chicago 2020

Event Date(s):

June 10 - June 10, 2020

Event Location:

Sheraton Grand Chicago, Chicago, IL USA

Operational Excellence in Your Office is a one-day workshop for professionals who want to create a seamless flow of work– eliminating status meetings, “reply all” email chains, work interruptions, and clarifying calls.

This in-depth training is based on the book with the same name and is led by Tim Healey, the co-author and experienced OpEx advisor. In an academic environment, attendees learn from hands-on exercises, case studies, and instructor's real-world examples. Participants leave prepared with the knowledge of how to apply the nine guidelines for office flow and a checklist for implementation at their own firm. Our approach to operational transformation uses tested, proven principles developed by our expert instructors. Participants will learn innovative concepts including how to:

  • Develop accurate service families
  • Calculate takt capability
  • Eliminate shuffling and reprioritization of work
  • Create a guaranteed turnaround time for customer requests
  • Develop and utilize workflow cycles

This workshop is ideal for anyone seeking to improve operations in office environments in any industry, including:

  • Sales & marketing
  • Finance & accounting
  • Human resources
  • Engineering
  • Legal

Stop the chaos in the office and see why you need to attend the industry’s premiere workshop for business processes. Visit our event page to download the complete agenda.

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