Operational Excellence in Your Office Boston 2019
August 27 - August 27, 2019
Boston, MA USA
Operational Excellence in Your Office is a one-day workshop for professionals who want to create a seamless flow of work– eliminating status meetings, “reply all” email chains, work interruptions, and clarifying calls.
This in-depth training is based on the book with the same name and is led by Tim Healey, the co-author and experienced OpEx advisor. In an academic environment, attendees learn from hands-on exercises, case studies, and instructor's real-world examples. Participants leave prepared with the knowledge of how to apply the nine guidelines for office flow and a checklist for implementation at their own firm. Our approach to operational transformation uses tested, proven principles developed by our expert instructors. Participants will learn innovative concepts including how to:
- Develop accurate service families
- Calculate takt capability
- Eliminate shuffling and reprioritization of work
- Create a guaranteed turnaround time for customer requests
- Develop and utilize workflow cycles
This workshop is ideal for anyone seeking to improve operations in office environments in any industry, including:
- Sales & marketing
- Finance & accounting
- Human resources
Stop the chaos in the office and see why you need to attend the industry’s premiere workshop for business processes.
Visit our event page to download the complete agenda.