Welcome to the Online Training Center!

Online Training Goals

No matter which session you choose, our seasoned faculty will lead you through a series of modules that will enhance your understanding of key steps and processes along the journey to Operational Excellence. You’ll finish prepared to implement OpEx in your organization – and accelerate growth.

How to Purchase Online Training Courses

All of our online training courses are available for purchase on our official web site. 


    Available courses

    Achieving Operational Excellence in the Office

    To gain market share today, businesses must meet customer expectations for responsive, consistent service. The key is to create and sustain flow and Operational Excellence that ends brainstorming meetings, eliminates emails that chase information, and manages unpredictable workloads so an office can run autonomously and respond to the voice of the customer. This online training course will show you how.

    Learning Objectives

    • Design flow using nine guidelines
    • Make flow visual
    • Set-up flow so employees can fix it without management intervention
    • Enable leadership to refocus their attention on activities that grow the business

    Office professionals in the service industries, hospital administration, insurance, finance, banking, manufacturing, and more will find this online course critical for leveraging the office to drive business growth.

    Course Details

    • No prerequisites are necessary
    • Course length: approximately three hours
    • 60 Days Unlimited Access on your computer or compatible device
    • Each module concludes with interactive quizzes to ensure viewers understand the material and to reinforce the key points in the training.
    • All participants receive a certificate of completion.

    Learning Modules

    The training includes five learning modules:

    • Module 1 – Challenges of the office
    • Module 2 – Nine guidelines for flow in the office
    • Module 3 – Create a “self-healing” flow in the office
    • Module 4 – The role of management in OpEx
    • Module 5 – Review and conclusion

    Creating Mixed Model Value Streams

    The increasingly competitive global economy and heightened customer expectations have upped the pressures on manufacturing environments to design lean value streams that achieve Operational Excellence. But a lack of direction, time, or buy-in can hinder even the best intentions. This online training is the answer.

    Learning Objectives

    Using a complex, real life manufacturing example, course participants will learn how to:

    • Determine true product families in complex manufacturing environments.
    • Create continuous flow in a mixed model environment.
    • Calculate takt time for a mix of products.
    • Establish machine loading and EPEI for equipment.
    • Balance labor for a mix of products.
    • Create standard work for a mix of products with varying cycle times.
    • Set up and size first in, first out (FIFO) lanes.
    • Schedule the pacemaker.
    • Develop pitch.

    Unlike traditional courses on applying continuous improvement, this course teaches how to design flow step-by-step in order to create a mixed model pacemaker capable of flowing a mix of parts with varying cycle times and levels of customer demand through the same value stream, all at the pull of the customer.

    Course Details

    • No prerequisites are necessary
    • Course length: approximately two hours
    • 1 Year Unlimited Access on your computer or compatible device
    • Each module concludes with interactive quizzes to ensure viewers understand the material and to reinforce the key points in the training.
    • All participants receive a certificate of completion.

    Learning Modules

    • In Module A, you will learn the definition of a mixed model pacemaker, how to select product families, and how to calculate takt time at the pacemaker.
    • In Module B, you will learn how to determine if the equipment can support takt time, how to calculate the interval for the product family, how to create balance charts for the products, how to balance flow for the mix, and how to create standard work for the mix.
    • In Module C, you will learn how to create pitch at the pacemaker, how to schedule the mix at the pacemaker, and how to deal with changes in customer demand.